Friday, March 2, 2012

Support and Maintenance Through Audio Teleconferencing

The technical engineers in my office had a problem with the equipment we’ve purchased from Israel and since that equipment is scheduled to deliver to client the same day they spend overnight to repair it. The troubleshooting and repair started at 3pm because it’s the time that the supplier’s country will start office hours. Our technical engineers uses an audio teleconferencing in communicating with the counterpart’s technical engineer so they will have a real-time support and maintenance on the problems being tackled. It’s good that it’s this kind of communication is available now in our current technology because urgent matters can be solved quickly and in the best way possible. They didn’t finish with the problem but scheduled another meeting online.


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